If you're brand new to detoxification footbaths, you've probably got heaps of questions! Visit our Footbath Facts page where we try and answer those questions for you.
We've covered this question in blog post, which you can read here. Don't have time to read it all? Spoiler alert: it's not made in China, has a 3 year warranty, a 60 day Money Back Guarantee, and lifetime Customer Service Support. Beat that!
Some people should not use the IonCleanse footbath. Read the IonCleanse Premier Instruction Guide and scroll down to page 4 to view the complete list. We recommend any person falling into one or more of these categories NOT use the IonCleanse® System. Please check with your medical practitioner for further advice.
THIS IS NOT AN EXHAUSTIVE LIST, but rather the most common questions we receive:
People who have a pacemaker.
Organ transplant recipients.
Pregnant or nursing women.
Anyone on medication, the absence of which would cause mental or physical impairment, such as psychotic episodes, seizures, etc.
Anyone on blood thinners or medications that regulate heartbeat.
For further information regarding contraindications, please contact A Major Difference directly – (USA) 877 315 8638 and select option 3, and they will be happy to assist you.
Please Note: The IonCleanse® Systems are part of a comprehensive health and wellness system and the information provided by Wellbeing Choices is solely for use as part of a self-improvement program. None of the information provided on this website is intended to act as a substitute for medical advice. The IonCleanse® Systems are not intended to treat, prevent, cure, or diagnose any disease, illness or ailment.
We've put together some general guidelines on cleansing schedules in a blog post right here!
We love to hear of practitioners who offer the IonCleanse footbath in their clinic! You can find out about some special things we've put together for you right here.
If you're a regular user of the IonCleanse by AMD and need some troubleshooting tips, check out our Cleanser's Club for technical tips and advanced help.
Being a small family business, we only keep limited stock of footbaths in at any one time. Occasionally we may run out of units, in which case our website will show it as being out of stock. You can let us know you're waiting for one by entering your email address into the Back in Stock notification. We will let you know as soon as we have more units in.
We can also put a hold on an incoming unit for you, if you put down a deposit. Let us know if that's what you would like to do, and we can send you an invoice.
We have three main areas where we provide information and resources on the IonCleanse by AMD.
Footbath Facts is particularly for those wanting to find further information about ionic footbaths and the IonCleanse by AMD prior to purchasing.
Getting Your Feet Wet Guide is for those who have purchased their footbath and have general questions.
For more advanced users we recommend the Cleanser's Club.
If you have a question that's not answered in any of the above, please send us an email at firstname.lastname@example.org or give us a call on 0429 800482.
You can also book a Zoom chat with us via our 10to8 booking platform.
We are very conscious of the packaging materials that we use when sending out your order. We aim to use the least amount of packaging necessary to ensure that your order arrives in your hands safe and sound. If you'd like to find out more please read Our Sustainability Commitment.
We hate paying for shipping just as much as you do! Spend $100 or more and you get free shipping. Other than that, we charge a flat fee of $9 for shipping. You can also choose to ship via Express Post, which costs $12 regardless of the size of the order. Not all products are available to be sent via Express Post - please check the product description for details. The IonCleanse Solo and Premier are shipped for free, and have to be sent to a street address (not PO Box).
Yes! We ship to PO Boxes, Parcel Collect and Parcel Lockers via Australia Post, for everything except the IonCleanse units. Unfortunately they are oversized and Australia Post will not accept them.
As we cannot tell you in advance when your order will be delivered, you may wish to have your IonCleanse unit delivered to a work address, neighbour or friend's house. Simply enter the appropriate details into the Shipping Address section when you check out. Already placed your order and need it redirected? Send us an email!
Our business is in Bendigo, Victoria, post code 3550. If your order is coming to you via Express Post you can use the Australia Post Calculator to see how long it should take. We aim to ship out orders on the next business day, if they have been received prior to 7pm.
We prefer to use Sendle for courier deliveries, as they are Carbon Neutral and a B Corp company. As a general guide, shipping to the east coast (including Tasmania) can take from 1-4 business days, and to WA it can take from 6-10 business days. Orders to SA and NT take anywhere from 3-7 business days. If you are in a regional or rural location you will need to allocate additional time for deliveries.
Any unforseen circumstances such as lockdowns or reduced staffing capacities for courier companies due to COVID-19 can add delays.
Once we have booked shipping for your order, you will receive an email with the tracking details so you can monitor it while in transit. Make sure to check your email, including your Junk or Spam folders, for updates.
If you still can't find your tracking email, get in touch with us and we'll chase it up for you.
If there is an issue with any part of your order, then please get in touch with us to let us know. You can email us, or give us a call on 0408 320532. Depending on the situation, we may decide to let you return an item that you have changed your mind on, and issue you with a store credit. Please visit this page for full details of our Refund and Returns policy.
If you've found a charge on your credit card from "Wellbeing Choices Australia" and you're wondering who on earth we are, then please let us clear that up. You can readall about it here.
We certainly do! You can also use the traditional payment methods of credit cards, Paypal or bank transfer. Payments are processed securely through the Shopify facility so we do not receive nor store your credit card details. You can find out more on the Pay later programs on their respective pages:
We ship IonCleanse systems to New Zealand, as the electrical certification requirements are the same as in Australia and we are authorised by AMD to sell to our NZ neighbours.
We are able to ship replacement parts for the IonCleanse internationally elsewhere as well.
Due to GST being automatically charged, it is usually cheaper for our international customers to contact us prior to purchase. That way we can remove the GST component and charge accurate postage.
Our customers love getting discounts! By signing up for our Rewards Program, you can earn points on orders, as well as on a number of actions - such as following us on social media.
We sometimes send out coupon codes with your orders, or via email if you have chosen to receive email marketing from us. Coupon codes are not valid on the IonCleanse systems (Solo or Premier) but are valid on the accessories.
We also have competitions and sales throughout the year which we advertise in our newsletter and social media accounts.
We love rewarding our footbath customers for their purchases. Find out all the details about our rewards program right here. You earn points on your IonCleanse accessory purchases, but not purchases of the Solo or Premier units.
You can access your points and rewards history by signing into your Rewards account. Do this via the Rewards program page above, or by clicking on the green button on the bottom right of the screen.
:-( We are very sorry to hear that. We take the best of care to package orders up so they will arrive in one piece, but very occasionally something will break during transit. If this happens please let us know straight away and we will replace / refund it for you. You can email us or ring / text on 0408 320532.
If you've been waiting for what seems like ages and your order still hasn't arrived, please check your order status page in our online store. This will give you the tracking number so you can see where your parcel is at. We generally ship through Sendle or Australia Post, both of which having tracking details on their websites. You can find the link on your order status page, or in the shipping notification email we sent you.
Sendle offers you the ability to chase down your missing parcel directly from their Dashboard, as long as the delivery timeframe has passed. You can send us an email to ask us to chase it up from our end as well - we will also need a phone number to pass onto the courier service.
We request that you use a password on your account to protect you from unauthorised purchases. While we cannot see your password, we can issue you a new one if you forget it. Please email us or call / text us on 0408 320532 and we'll organise that for you straight away.
Don't panic, just contact us. You can send us an email, phone or text us on 0408 320532, or message us on What's App on the same number. If you feel like waiting for the carrier pigeon, you can even send us a letter to PO Box 1202, Bendigo Central VIC 3552.