No doubt you've come to dread these notices on every page you visit, but we wanted to make sure to let you know how the current COVID-19 Pandemic could affect your shopping experience with us.
We have been working very hard to try and maintain our stock levels where possible, despite current delays in shipping. If we are out of stock, you can register your interest by entering your email address into the "Back in Stock" notification area. We will then contact you as soon as it arrives.
Due to the increased demand for goods, domestic and international couriers and Australia Post have had a huge increase in their workload. Some items may take longer to reach us, and may also take longer to reach you. We have been very pleasantly surprised to find that our orders have had very little delays so far, but this may change at any time. We do send you shipping notifications via email, so please look out for those and keep monitoring the whereabouts of your package.
We generally send orders out within 1-2 business days during regular times. If there are any unforeseen delays we will let you know as soon as possible.
Courier services at the moment are defaulting to 'Authority to Leave' instructions. Even if you request a signature on delivery, your delivery service may decide to leave it at your door to minimise contact. Unfortunately this is out of our control, so we recommend that if you cannot have goods left at your door, that you direct your order to a Parcel Locker, PO Box or a work address. IonCleanse units cannot be sent to a Parcel Locker or PO Box so please choose a work address or family member, if you are not home during the day.
Fluctuations in the exchange rate mean that as we replenish stocks, we may need to adjust our prices. As always, we will endeavour to keep this to a minimum where at all possible.
If you have any questions for us as relates to your Wellbeing Choices' shopping experience during the COVID-19 crisis, please do not hesitate to contact us via email or phone on 0408 320532 or 0429 800482.
Yours in health,