Your IonCleanse® machine is designed to be easy to use, but sometimes it helps to have a few tips up your sleeve. Particularly when those tips can save you money! We have listed some handy tips & tricks below and will continue to update our list as we think of more. If you have any to share, please feel free to let us know so we can share them with everyone else!
Your IonCleanse® footbath comes with a box of liners to help you keep that clean, fresh look of your tub. Did you know that you can re-use those liners if it’s for personal use? Simply empty your tub after a footbath session and wash the liner out with warm water. You may need to gently rub at any stains on the sides. Empty any water out and then set aside to air dry. If there is water in the tub underneath the liner then you will need to either dry the tub, or air the liner separately.
Liners can be re-used this way for several sessions, depending on the accumulation after each footbath. We do not recommend this for when the footbath is being used in a clinical setting.
Your IonCleanse® plates ‘wear out’ with use and need replacing on a regular basis. Some things to check for:
If your plates are no longer pretty and shiny, but otherwise still look the same, you are all good!
If the metal starts to crumble, you will notice the bottom of the plates becomes uneven. Your cleanse will no longer be as effective, and you will need to monitor your salt levels more carefully. We call this “nursing your plates”, and you can still cleanse for a few more sessions, if you maintain the correct salt levels and amps. This is when you need to order in your replacement plates.
If your amps are reading 0 then it may be that your plates are ‘dead’. If any part of the metal has broken off and is touching another part, then the current will no longer be passing through properly, and you are not getting the benefits of the ionisation. Your plates need replacing at this point.
Handy tip: you save when you buy 3, 6 or 12 plates at a time.
Sometimes your IonCleanse® machine will give you some strange readings – like a reading of 0 on the amps, or contradictory messages about the salt levels. Here are some quick troubleshooting steps to try:
Check that all the wires are connected fully. Sometimes the connections will look like they are on, but aren’t quite right, so by unplugging and replugging the black & white cords, as well as the jack into the control unit, this could fix the issue.
Check your plates – we told you what to look for in a previous tip (see above), so revisit this article if you haven’t checked your plates in a while.
If the machine gave you strange messages about the salt shortly after turning it on, then it could mean that your water supply needs to have salt added even before you turn it on. In this case, try adding a scoop or two of salt to your water before turning it on.
Your cord may need replacing. If the unit is turned off, the cords can be under water and suffer no damage, but if they get splashed during use, then they will start to corrode. The quickest and easiest fix is to replace the cord (no need to change the plates if they are still fine).
If the above tips haven’t solved the issue, then get in touch with us. It is helpful if you can take a video, or a photo of what the display is showing, so we can help you troubleshoot further from there.