Free shipping within Australia for orders over $100
Tel: 0408 320532
FAQs and the Fine Print
How much is shipping?
Wouldn't it be great if you could shop online and not have to pay for shipping? Well, you can! If you spend $100 or more, we will pay the shipping for you (within Australia). If your order is less than that, you pay $9 for regular shipping, or $15 for Express Post. If you live in Bendigo, Victoria, then you can also choose Local Pickup and we will be in touch with you to deliver your order. For free of course!
Where do you ship to?
When we lived in a rural area that didn't have a mail service, we got pretty frustrated at not being able to have things delivered to PO Boxes. So we won't do that to you, because we know how annoying it is. If you want your order shipped to a PO Box or parcel locker, no problem! Street address? Happy to deliver! We will ship anywhere in Australia that someone can deliver it to. If you are outside Australia, please get in touch so we can work out a postage quote for you.
Do you give discounts?
Absolutely! We love discounts (who doesn't?) and we're all about giving you what you want, too. Sign up for our newsletter and you will get a 10% discount code emailed to you. Our rewards program offers you savings when you redeem your points. We also offer discounts when you buy 3 or more essential oils in one order. Plus, we have regular specials - check our newsletter, or follow us on social media to never miss out on a sale again!
What if I'd like to smell an oil first?
You know when you read a product description and you think, "that's exactly what I want", but when you get it, it's just not right? Yeah, we hate that too. Because you can't exactly smell an oil over the internet, we've made sample bottles available for sale. If you're just not sure if you'd like it or not - buy a sample bottle to try first! We love our sample bottles so much, we even give you a free one every time you place an order, so you can have a sniff of our latest and greatest.
What sort of packaging do you use?
We usually try to package your order into a cardboard box which you can then re-use or recycle. To minimise damage to your goodies, we fill any empty space with packing peanuts, which are fully biodegradable. They are compostable and water soluble so you don't have to worry about them polluting our landfill. We don't want your essential oils being broken in transit, so sometimes we do need to use bubble wrap (gasp) if it's the safest option. We also use those horrible plastic satchels when they fit your order better than a box does. If you don't want us to use any plastic, please leave a comment with your order and we will do the best we can.
What about your environmental impact?
We run our business from our home so we already have a much lower carbon footprint because we don't have to travel to work! We're a family business and don't have employees, and when we outsource, we use Australian online freelancers who generally work from their own homes. Where possible, we use Sendle courier services, as they are carbon neutral and support Australian as well as International projects. We also re-use packaging materials such as cardboard boxes to minimise the amount of landfill we create in our business.