Not happy with your item or changed your mind? Return your goods within 30 days and we will provide a refund, exchange or store credit. Refunds will be issued through the same payment method as originally used to purchase the item. Please get in touch with us if you have any questions, on firstname.lastname@example.org.
Items sold as Clearance items cannot be refunded for change of mind purchases.
If your product arrives damaged, get in touch with us straight away so we can organise a replacement or refund for you. Items with a warranty, such as diffusers or IonCleanse systems, will state their warranty details on the product page.
Any Rewards Points earned during a purchase, will be reversed upon return of the product. If the points are not available in the your Reward Points balance, then we will deduct the equivalent dollar value of the relevant points, from the total refund amount of the returned purchase.
We accept returns of the IonCleanse® Premier® and Solo® packages up to 60 days after the date of receipt of the package. We will withhold a processing fee as stated on the product description page, to cover shipping and handling. At our discretion, the cost of replacing any used, damaged or missing components may be deducted from the return amount due. We reserve the right to withhold the amount of any Merchant Fees from the refund amount. Any rewards points earned during the purchase of the IonCleanse® system will be deducted from your store account, or if the points have already been redeemed, the equivalent dollar value will be deducted from the refund amount.
Before returning any item, please contact us. Our address for returns is 44 St Killian St, White Hills, VIC 3550.